How do I return an item?
We have a 45 day return policy.
If you would like to return a product for store credit, replacement, or refund, please contact our customer support for a return request. Please provide as many details as possible, including ORDER #, Full Name, Address, Phone Number, and REASON for the return. If the return is approved you will get further directions on shipping the package back to us.
Note: If utilizing an approved Prepaid Card, Cloroom will attempt to refund the payment method within the scope of our refund policy. Cloroom is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the transaction.
Any Cosmetic Damage Must Be Reported Within 48 Hours of Delivery!
Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back. We may also email you with troubleshooting steps in an attempt to save you the time of returning the items.
You may return UNOPENED and UNUSED items for a full refund within 45 days of purchase. We can not accept used items for hygienic reasons and therefore it is NON REFUNDABLE.
Promotional Term & Conditions: For returns on promotional items, all items included in the promotion need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount.Here are the steps you will want to take:
1. Contact Cloroom. Please get approval from the agent to send the item back before sending the item.2. Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be retuned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage/have been used. DO NOT send items back in regular envelop, this is not sufficient packaging and can cause items to be lost in the mail as the envelops fail. Padded envelops are a must and are provided free of charge by USPS if sending Flat Rate Priority Mail. If the device is defective and you are sending it back for an exchange you will only need to send back the defective pieces and anything that may be causing the item not to work.
3. Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item, or a replacement sent out.
4. You will be issued a return label.5. If you are to receive a refund, it will be issued by Cloroom when the returned item has been received in satisfactory condition. Refunds will be processed within 10 business days of receiving the items. And will be applied directly to the method that was used to make a purchase.
6. Usually refunds can take up to 5 business days to completely process after the refund has been initiated. If you paid with a prepaid credit gift card, refund may take up to 10 days to completely process after the refund has been initiated. Refunds are only issued to the original form of payment on the corresponding order. If you have any questions on our return/refund process, feel free to contact us.
We check all information on our website very carefully. However, an occasional error may occur, or manufacturers might update information we are unaware of. We reserve the right to correct inaccurate information and are not responsible for typographical errors.